Terms & Conditions

All services provided by Hayden-Media to the Customer are subject to, and acceptance of, the following terms and conditions. These terms are applicable for all commissions.

Copyright: The Customer retains the copyright to data, photography, files, graphics, etc… provided by the Customer, and grants Hayden-Media the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting Hayden-Media permission and rights for use of the same and agrees to indemnify and hold harmless Hayden-Media from any and all claims resulting from the Customer’s negligence or inability to obtain proper copyright permissions. A Web site design and/or placement shall be regarded as a guarantee by the Customer to Hayden-Media that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

All other pages and content:
We will always endeavour to obtain permission from outside providers – prior to any usage – for any information, files, photography, graphics, etc… and implement credits accordingly. If any omissions are made innocently on our part, we will rectify the situation to the providers satisfaction either by: Insertion of credits as instructed by the owner of any materials, OR, remove any such materials which may have been used, in innocence, immediately. You may bookmark any part of our website for ease of access and offline reading. Beyond that, no image or any part of our website may be stored in a retrieval system (other than Internet Browsers), copied or reproduced, published in any way, either in hard copy or electronic form – including Internet websites, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of Hayden-Media.

Charges for services to be provided by Hayden-Media are defined in the project quotation that the Customer receives via e-mail or post. Quotations are valid for a period of 14 days. Hayden-Media reserves the right to alter or decline to provide a quotation after expiry of the 14 days. All Web site design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Customer for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. Charges for web design work does not cover the release of source files png, fla, etc. If the Customer requires these items then a separate quotation can be prepared. Payment for services is due by cheque or bank transfer. Cheques should be made payable to Andrew Hayden and sent to 48 Harlington Road, Mexborough, South Yorkshire, S64 0DF.

Customer Review:
Hayden-Media will provide the Customer with an opportunity to review the appearance and content of the any materials during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Customer notifies Hayden-Media otherwise within fourteen (14) days of the date the materials are made available to the Customer.

Turnaround Time and Content Control:
Hayden-Media will install and publicly post or supply the Customer’s materials or Web site by the date specified in the project proposal, or if no such date is specified, within four weeks of the date initial payment is received from the Customer, unless, a delay is specifically requested by the Customer and agreed by Hayden-Media. In return, the Customer agrees to delegate a single individual as ‘first-point-of-call’ to aid Hayden-Media with progressing the commission in a satisfactory and expedient manner. During projects, Hayden-Media will require the Customer to provide all copy and images. If content is not provided within four (4) weeks of an official request by email or telephone, then Hayden-Media reserves the right to advise the Customer of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email or telephone request then the Customer is considered to be in default of the commission, the project will be terminated and the Customer sent the final invoice for immediate payment. Hayden-Media will agree, at its discretion, to recommence the commission after agreement is reached on a new quotation document and once the original fees have been paid.

Invoices will be provided by Hayden-Media upon completion of the work for Web Design and any associated services. Invoices are normally sent via email or hard copy. Invoices are due upon receipt. Accounts that remain unpaid fourteen (14) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £25 per month of the total amount due.

Where any of our web plans are an integral part of any client’s package(s), Hayden-Media will be the sole custodian of the account ie: domains, hosting, services supplied, etc… for the total duration of the web plan term. If custody release is required for any of the services provided prior to the agreed web plan term being achieved, then any outstanding fees MUST BE PAID IN FULL prior to a release, that is, the web plan fees- or any other service fees – taken out by a client in the first instance, must be honoured in full. Failure to do so will result in Hayden-Media remaining the custodian until these terms are complied with.

Accounts unpaid fourteen (14) days after the date of invoice will be considered in default. A further period of up to fourteen (14) days may be allowed to provide Customers with the opportunity to correct any possible oversight. If the Customer in default maintains any information or files on Hayden-Media’s Web space or materials, Hayden-Media will, at its discretion, remove all such material from its web space after this time. Hayden-Media is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Customer’s account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay Hayden-Media reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Hayden-Media in enforcing these Terms and Conditions. Customers agree that Hayden-Media are granted the right to seize any of the customer’s goods if payment is not made.

Termination of services by the Customer must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Customer will be invoiced for design work completed to the date of first notice of cancellation for payment in full within fourteen (14) days.

Standard Media Delivery:
Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Customer in electronic format (ASCII text files delivered on floppy disk or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Hayden-Media to return to the Customer any images or printed material provided for use in creation of the Customer’s Web site or materials, such return cannot be guaranteed.

Design Credit:
A link to Hayden-Media will appear in either small type or by a small graphic at the bottom of the Customer’s Web site unless agreed otherwise beforehand. If a graphic is used, it will be designed to fit in with the overall site design.

Access Requirements:
If the Customer’s Web site is to be installed on a third-party server, Hayden-Media must be granted temporary read/write access to the Customer’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Post-Placement Alterations:
Hayden-Media cannot accept responsibility for any alterations caused by a third party occurring to the Customer’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Domain Names:
Hayden-Media may purchase domain names on behalf of the Customer. Payment and renewal of those domain names is the responsibility of the Customer. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Hayden-Media. The Customer should keep a record of the due dates for payment to ensure that payment is received in good time.

These Terms and Conditions supersede all previous representations, understandings or agreements. The Customer’s signature (below if hard copy) or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law:
This Agreement shall be governed by English Law.

Privacy Policy

Your privacy is important to us:
Please read this privacy policy before submitting any personal information. By using our services, you are accepting the practices described within this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on an ongoing, not retrospective basis. Note: The practices set forth in this privacy policy are for our Hayden-Media services only. If you follow links to other websites, please review the privacy policies posted at those sites.

Collection of Information:
We collect personal identifiable information, like names, email addresses, phone numbers, etc. when voluntarily submitted by our visitors. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner.

Marketing and the Use of Mailing Lists:
Our mailing lists are compiled independently of any other organisation using information held within the public domain, and are used solely to promote our services, news, materials, etc. to individuals or companies who are considered to fall within our target customer base. It is company policy to remove the contact details of any individuals or companies from the mailing list after communication has been sent.

Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorised employees have access to this information. No information will be shared with third parties without your implicit written consent.

Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy, please use our contact page. We reserve the right to make changes to this policy.


Our websites use cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:
Make our websites work as you’d expect
Improve the speed/security of the site
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the services we do at the price we do).

We do not use cookies to:
Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass personally identifiable data to third parties
Pay sales commissions

Granting us permission to use cookies:
If the settings on your software that you are using to view our websites (your browser) are adjusted to accept cookies, we take this and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site will likely mean that our site will not work as you would expect.

Anonymous Visitor Statistics Cookies:
We use cookies to compile visitor statistics such as how many people have visited our websites, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:
Advertising Cookies. Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

We use:
Banner Adverts. We partially fund our sites by occasionally displaying adverts as you browse our site. These adverts are usually managed by a partner specialising in providing adverts for multiple sites. Invariably these partners place cookies to collect anonymous data about the websites you visits so they can personalise the adverts to you, ensure that you don’t see the same adverts too frequently and ultimately report to advertisers on which adverts are working.

Turning Cookies Off:
To control third party cookies, you can also adjust your browser settings. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites. It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.


As a client of Hayden-Media, you are politely reminded that we are not liable for any direct, indirect or consequential loss arising from the use of the information and materials provided, or from your access to the websites of customers, or other material on the Internet, obtained via links from our website. Use of our website is at the sole risk of the recipient, and no liability whatsoever shall attach to Hayden-Media as a result of the use, reliance or otherwise, by any person or entry on the information contained therein.

The Hayden-Media website is intended for personal use, enjoyment and promotional purposes only.

All Policies Updated: 1st June 2018