General Questions

Our projects have included everything from ground up website builds, site redesigns, photography, translation, logo design, SEO and more. Web design includes website development, responsive design, security and extensive experience in wordpress and content management. Print design include business cards, flyers and brochures to aid customer marketing.

This is almost always the first question a potential customer asks. The main thing to remember is that a professionally designed website is an investment, not a cost, and does not necessarily mean paying out huge sums in order to achieve what you’re after. We constantly streamline our design processes which help reduce turnaround times keeping our fees very competitive without compromising on quality whatsoever.

We don’t ‘hide’ our costs unlike the majority of other web design agencies, as we believe in being honest and transparent up front so there are no scary surprises further down the line. Our current prices can be found on our ‘Web Packages‘ page. By necessity prices stated as ‘From…’ as occasionally a client will ask for additional features which need to be accounted for.

We are proud of our prices!

A 50% deposit is required prior to any work commencing, and is non-refundable. The remaining balance in full is due upon completion and before any website launch. Note: No VAT is charged.

Not necessarily. In fact in the majority of cases a meeting isn’t required, as most of our websites are generally developed with contact via telephone and email. Websites which are U/C are placed online via a password protected login, enabling customer access throughout the process.

Yes, this can be arranged. We are based in Yorkshire and offer to travel within a 10 mile radius for a free consultation. For greater distances we have to implement a travel cost policy, with payments made prior to any journey.

Further details can be found within the ‘Design Process‘ page. Note: With regards to your content, it is helpful if you are able to provide text and photographs in electronic form, ie: the files output by a digital camera, copy in MS Word or similar, etc. Bulk file delivery can also be used for free via ‘WeTransfer’.

It all depends on the current workload at the time, but generally most of the web design projects we undertake last between 4 to 8 weeks. However, priority can be given to urgent projects for an additional charge. Please see the ‘Cost Calculator‘ for the latest information.

All our websites are created with search engine optimisation in mind, and are compliant with search engine guidelines. It is a good idea for your website to be kept up to date regularly and re-evaluated periodically, as over time the search engines do alter their rules and algorithms which can affect rankings.

All our new websites are fully responsive on all viewing devices.

Web tracking software such as Google Analytics – which records all kinds of facts and figures – can be arranged as part of our ‘Add-On’ options.
If we arrange the domain and hosting package you will require, then yes, you will receive custom email addresses. If you already have your own domain and hosting packages, then you will almost certainly have these in place.
Yes. A word on SSL (Secure Sockets Layer). A key component of online business is creating a trusted environment where potential customers can feel confident making purchases. SSL certificates create this trust by establishing a secure connection. Browsers give visual cues if an SSL is present, such as a lock icon or a green bar, to help visitors know when their connection is secure. All our E-Commerce websites have a SSL certificates in place.

Most payments are processed via Cheque, PayPal or Bank Transfer. All projects require an investment of 50% up front and 50% upon completion. Payment must be made in full before items are published to the internet.

We often re-design websites retaining company corporate or personal styles, or we can re-design to provide a completely new image.